Privacy Policy

We collect information you provide directly, such as your name, email address, billing information, and account credentials when you register for a NexHost account. We also collect usage data including IP addresses, browser type, pages visited, and interaction patterns to improve our services.

We use your information to provide and maintain our hosting services, process payments, send service notifications, provide customer support, and improve our platform. We do not sell your personal information to third parties.

Your data is stored in SOC 2 certified data centers with AES-256 encryption at rest and TLS 1.3 encryption in transit. We implement strict access controls, regular security audits, and maintain comprehensive incident response procedures.

We use essential cookies for authentication and session management. Analytics cookies help us understand how you use our platform. You can control cookie preferences through your browser settings. We do not use third-party advertising trackers.

We use select third-party services for payment processing (Stripe), email communications, and analytics. Each provider is vetted for security compliance and bound by data processing agreements.

You have the right to access, correct, delete, or export your personal data at any time. You can exercise these rights through your account settings or by contacting privacy@nexhost.com. We respond to all requests within 30 days.

We retain account data for the duration of your account plus 90 days after deletion. Billing records are retained for 7 years as required by law. Server logs are automatically purged after 30 days.

For privacy-related inquiries, contact our Data Protection Officer at privacy@nexhost.com or write to NexHost Inc., 548 Market St, Suite 78432, San Francisco, CA 94104.